I think I am learning that here, there are two different approaches. One involves a very clear business-trained, efficient and very stat/observation minded approach as you might have if you owned a company in the business of producing goods. Numbers don’t lie in such fields, and usually, business in this frame makes the decision to do whatever is necessary to raise the margins even if that means compromising the quality of life for the workforce.
The other involves a more holistic and contextual approach whereby stats and productivity are analyses through the prism of this specific “industry” not being one of tangible production but of human production...which has variables that often appear inconsistently.
This is not a comment on whether one is right or wrong, it is a genuine attempt to answer your questions.
I think believing in empathy or not in our situation will go a long way to defining what action you think the club should take.